Contact us
Contact us for any questions regarding our company or our services.
Submit your project
Our experts will analyze your specific requirements (orientation, wind conditions, aesthetics) to propose the ideal configuration, integrating Somfy motorization, sand-resistant screens, and solar options. Your data remains strictly confidential and is used solely for the study of your project.Frequently asked questions
Here are some frequently asked questions about our company.
At Pergola Swiss Concept, we offer more than just pergolas; we deliver turnkey luxury outdoor design solutions. Combining cutting-edge technology, bespoke design, and extreme durability, we provide comprehensive service from initial study to ongoing maintenance.
For any requests regarding technical assistance, maintenance, or on-site intervention, our dedicated team is here to ensure the long-term performance of your installation.
📧 By Email (Technical Support & After-Sales Service): Please send your request to technique@pergolaswissconcept.ae (voir note ci-dessous). To ensure a faster resolution, please describe the issue in detail and, if possible, attach photos or a short video. Guaranteed response time: within 24 working hours.
📞 By Phone & WhatsApp (Emergencies & On-Site Interventions): Contact our on-call technician directly at +971 55 886 8670. Available for calls and instant messages from Monday to friday, 8:00 AM – 6:00 PM.
Whether for motor adjustment, blade cleaning, or post-sandstorm inspections, we respond rapidly throughout Dubai and the wider UAE to ensure your peace of mind.
Completion Time: 2 Months for Excellence
From the conceptualization of your idea to the final installation, expect an average timeframe of 8 weeks for the completion of your custom bioclimatic pergola or carport.
This precise schedule is essential to guarantee the « Swiss Concept » quality and is broken down as follows:
- Study & Validation (Weeks 1–2): Project analysis, development of 3D plans, technical validation, and final approval of the quote.
- Design & Manufacturing (Weeks 3–6): Precision machining of aluminium, custom coating, assembly of mechanisms, and integration of motorization in our workshops.
- Logistics & Transport (Weeks 7–8): Secure packaging, international shipping, and customs clearance to Dubai.
- Installation (End of Week 8): On-site assembly by our certified teams (typically completed within 2 to 3 days).
Please note: This timeframe may vary slightly depending on the design complexity and selected options (e.g., blinds, solar panels). Upon signing, we will provide you with a detailed step-by-step schedule.
Precision takes time. We take the time to do it right, ensuring your installation lasts a lifetime.
Visit us
Join us easily, whatever your preferred mode of transport.
We invite you to visit us in our showroom, located within the premises of Peninsula Pools, at the following address: Kunooz 6 Street, Al Quoz Warehouse No. 13, Al Quoz Industrial Area 1, Dubai, United Arab Emirates.